Refund policy

Non-customized items

You may request a return of a non-customized item within 14 days after receiving it. Items must be unworn or unused, with tags and in their original packaging. Please provide your receipt or proof of purchase.

Customized and personalized items

Products with embroidery added by Country Club Place Embroidery are considered customized, including standard embroidered designs without a customer name or monogram. Factory branding, such as an original embroidered Nike logo, does not by itself make an item customized under this policy.

Customized and personalized items are not returnable unless they were made incorrectly, are defective or damaged, or you received the wrong item. Contact us so we can evaluate the issue and make it right.

How to request a return

Email orders@ccpembroidery.com with your order information and the reason for your return. Please contact us before sending anything back. We will provide return instructions after your request is accepted.

Return address: Country Club Place Embroidery, 115 Riverside Drive, Trenton, MO 64683, United States.

Return shipping costs

Customers pay return shipping unless Country Club Place Embroidery caused the issue requiring the return. If we caused the issue, we cover return shipping and will provide instructions.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact orders@ccpembroidery.com.

Exchanges

To exchange an eligible item, contact us to arrange a return, then place a separate order for the replacement.